Educational Session

Optimize Your Business with a Technology Roadmap

Date: Wednesday, April 19th, 8:30 - 9:30am

Are you an independent operator looking for the right technology to help maximize your small-to-medium business? Are you intimidated by the idea of creating an initial business database and product catalog? Not sure which applications make the most sense and which should be postponed or avoided? In this session, you’ll find out how others got started and why they chose specific applications. Learn how successful operators decided what to do and when to do it. This is a valuable session for both new and experienced operators who want to design a technology roadmap to guide decision-making. Lower your anxiety index by learning best practices from operators who have been there!


Mike Kasavana

Dr. Michael Kasavana
Endowed Professor Emeritus, NAMA

Michael L. Kasavana, Ph.D., is the NAMA Endowed Professor Emeritus who holds CHTP (Certified Hospitality Technology Professional) and NCE5 (NAMA Certified Executive) certification. In 2011, Dr. Kasavana was honored as NAMA’s Industry Person of the Year. He continues research into the current and near future developments of electronic commerce, self-service applications, property management systems, and transaction processing technology. He has also created a series of instructional materials and software products. Dr. Kasavana is engaged in innovative and creative solutions for both attended and unattended points of sale for various aspects of the hospitality industry including online and offline, cash and cashless, contact and contactless, physical and virtual data exchange, location-based services, and interchange and merchant fee based digital media. He has conducted extensive research on the impact of technology on hospitality industry productivity, profitability, and competitive advantage and is credited with coining the phrases “V-Commerce”, “V-Engineering”, “Menu Engineering”, and “Auto-Coursing”.

Chris Molinar, IT Director, Accent Food Services
Megan O’Neil, GM, Daniels Vending
Zachary Oliver, CEO , Dependable Vending
Mark Houseknecht, VP, Crickler Vending


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