Educational Session

The Survey Says … Drive a Culture of Service Quality

Date: Wednesday, April 19th, 11:00am - 12:00pm

Your route drivers are your primary touch points for achieving sustainable service quality. Do a ride along with us to better understand Route Drivers.

  • How they think
  • Where they are coming from
  • What they do
  • Where they are going
  • How to collaborate with them

Drive Greater Results Togther! Hear a summary of key research findings to power you down the road.

*This research is a collaboration between NAMA and The School of Hospitality Business at Michigan State University.


Jeff Parks, NCE5, President, Southern Refreshment Services & Vend Food Services
Lindsey Nelson, CAE, NAMA Foundation, Executive Director, Development


Dan Mathews

About NAMA - Founded in 1936, NAMA is the association representing the $25 billion U.S. convenience services industry. With more than 1,000 member companies – including many of the world’s most recognized brands – NAMA provides advocacy, education and research for its membership. Visit

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